A series of one-hour seminars running in the morning and afternoon of the event will allow delegates to understand complex areas of specific interest. The sessions will then open up into an interactive discussion on the key issues raised, giving you the chance to contribute to the debate as well as be updated on hot topics of the day. Some of the seminar areas that will be covered are as follows:
This seminar will look at how working in partnership with clients can drive real innovation.
There is a real challenge in the NHS and across the public sector to reduce costs whilst delivering even more value for money. In this session we demonstrate how effective engagement with clients and other key stakeholders, sharing best practice and providing a forum for innovation can lead to real changes and improvements that benefit NHS clients. We will share real examples of how this has been achieved, the results delivered and the wider positive impact. We will also look at how innovation drives service excellence – not only getting more for less but also delivering value added services.
Speakers:
Ruth Ormsby
Director of Shared Services, Department of Health
Monica Owen
Marketing & Communications Director, NHS Shared Business Services
Outsourcing has delivered many service and cost benefits over the last twenty years. But, can it meet the greater challenges of the public expenditure reductions now being planned? The level of operational efficiencies that now need to be achieved will require a fundamental shift in how public services are administered and delivered.
In this session we will explore how a dual strategy of operational and workforce reforms can drive down costs while sustaining service delivery and managing operational and fiscal risk. It will address:
How to drive standardisation of operational processes and engage complex stakeholders in shared service environments.
Key aspects of workforce reform that will be required and what this implies for employer structures and governance.
Systemic barriers to fundamental change that the Government will need to address.
Speaker:
Gary Simmons, Partner and Human Capital Consultant, Mercer
Keir Lynch, HR Director, Essex County Council
PM Session -
Is outsourcing the best option? Outsourcing, co-sourcing or in-sourcing - selecting the right strategy for your organisation
The end goal is to deliver cost savings while managing service delivery and risk. Can outsourcing deliver a sustainable solution; can the transitional challenges in the public sector be overcome; and, are there other sourcing strategies that can deliver the same goal more efficiently and cost-effectively? In this session we will discuss:
• How you assess the right sourcing strategy to achieve your service delivery requirements
• Whether organisations can create greater efficiencies through collaboration
• Making an informed decision - developing the business case, and addressing transition and long-term risks
• Making it happen – a case study on pensions administration outsourcing
Speaker:
Richard Hilton, Outsourcing Principal, Mercer
Mike Theaker, Human
Capital Principal, Mercer
Delegates will learn how recent court rulings help make major technology and outsourcing projects successful and reduce their end to end costs whilst avoiding risky implications. It will focus on how to realise fast cost savings and significant operating improvements simply by changing how to work with and manage service providers. This session will help identify:
• How to cut significant costs from outsourcing and
technology agreements
• How to ensure a constructive partner-relationship with your
service provider
• How you change the contracting process for advice from your
service provider and the solutions they provide you with
• How to identify whether a change variation should be
chargeable or not
• Why PRINCE2 and other project management frameworks can
significantly increase your project costs if used in ‘vanilla’ form
• How to change project acceptance criteria to ensure success.
Speaker:
Allan Watton
Managing Director, Best Practice Group plc
This session will explore how to use strategic partnerships to deliver a wide range of services and achieve savings through transformation. It will provide an opportunity to learn from the experience of other authorities.
This session will be provided jointly by Eversheds and Impower who have been working together on a number of projects in recent months. All the speakers have been involved in a number of strategic partnerships for local authorities, health and the police, the creation of new business models in the public sector as well as advising on solutions where arrangements have hit difficulty. The speakers also have substantial experience of working in the public sector and therefore have a good understanding of the public service drivers.
Speakers:
Nigel Sternberg
Partner & Head of the Public Sector Strategic Partnership Team, Eversheds
Frances Woodhead
Consultant, Local Government Team, Eversheds
Martin Cresswell
Chief Executive, Impower
PM Session: How to Create and Manage Flexible Contracts
This session will help you understand how to get the most out of your existing contracts and make them fit for purpose for the future. The session will deal with lessons to be learned from existing large contracts, such as LIFT and we will discuss future contracts. There will be an opportunity to explore how to make the most of contract change mechanisms, what the commercial and procurement risks might be of trying to influence change, how to make flexible use of future procurement to ensure that efficiencies and savings are made and that arrangements can be adapted and developed quickly to meet service needs without change costing a fortune. How can you avoid contractual failure and relationships breaking down?
Speakers:
Ruth Connorton
Partner and Head of Procurement, Eversheds
Adrian Turner
Partner, Eversheds
Frances Woodhead
Consultant, Local Government Team, Eversheds.
Driving value through the provision of financial education for maximum efficiency
The private sector is increasingly providing financial education to their employees who are facing issues such as debt, redundancy and retirement planning.
Discover how lessons can be learnt from the private sector which can be applied to the public sector for maximum efficiency.
• What are the issues that you and your employees face?
• Hear how one of the UKs largest employers faced similar issues and overcame these through the implementation of a financial education programme providing real results.
Speakers:
David Cassidy
Chief Executive Officer, WEALTH at work
Leslie Huss-Smickler
Pensions Manager, BT
Doing more with less
Of serious concern to many in the public sector is the negative impact cost cutting measures could have on the delivery of front-line services.
In this session we will explore how it is possible to achieve substantial improvements in customer service levels with existing resources while simultaneously achieving the significant reduction in costs that the coalition government is demanding i.e. doing “more with less”.
Chaired by Sir Patrick Brown, former Permanent Secretary of the Department of Transport and current Chairman of the Go-Ahead Group, the seminar session will provide some answers to many of the fundamental questions being raised such as:
- Can it be done and how quickly;
- How waste in core processes can be identified and customer
service improved;
- How can financial performance be improved without the need for CAPEX investment.
The session will be illustrated with examples of results achieved across diverse industries and sectors. The common thread amongst these is the pressing need to change, the requirement to do so at speed and most importantly to achieve step changes in performance with the complete support of the people that matter most – those affected by the change.
Our objective is for delegates to leave inspired and energised, confident that best practice from other sectors can help address the urgent challenges being set.
Driving improvements in the efficiency, quality and performance of front line services while dramatically cutting costs
Speakers:
Sir Patrick Brown – Chairman of the Go-Ahead Group
Mike Melling, President UK, Alexander Proudfoot
Edward Cory, Senior Vice President , Alexander Proudfoot
Bruce Slatton, Senior Vice President , Alexander Proudfoot
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