Overview

Registration and Networking

Chair’s Opening Remarks:
Mark Kobayashi-Hillary, Author and Advisor on Technology, Globalisation and Corporate Change CONFIRMED)

Doing More with Less – A Strategy to Restore Public Finances

• Doing more with less post election – what role for outsourcing in the new political landscape?  
• Engaging with the Private Sector to restore public finances by 2015/16
• Understanding the business benefits the private sector can provide to achieve operational efficiencies across the public sector for sustained growth
• Utilising the skills and economies of scale private sector contractors can provide in order to reduce costs and increase levels of customer service
• Sharing back office functions can improve efficiency and reduce bureaucracy
• Outsourcing of HR functions to deliver greater efficiencies
• Allowing the private sector to provide non-core activities such as back-room functions could save £30bn by 2013-14
• The outsourcing of facilities management to achieve cost savings in the current economic climate
• The key role of competition to drive down cost
• Going beyond the savings of the OEP – utilising private sector services to achieve a further £24bn on total expenditure on goods and services by 2015/16
• Examples from local government outsourcing of shared services to achieve cashable savings as well as improved services

 Emma Watkins,  Head of Public Service Policy, CBI (CONFIRMED)

Delivering Value to the NHS through a Joint Venture with the Private Sector

• NHS Shared Business Services – the story 5 years on
• Background to the JV
• Our partnership with Steria
• Business growth
• Customer satisfaction
• Quality
• The future

Ruth Ormsby, Director Shared Services, Department of Health (CONFIRMED)

Achieving Real Value across your Organisation through Innovation in Partnership Delivery

• Achieving cost savings
• Increasing the quality of services
• Protecting the terms and conditions of staff
• Measuring and understanding risk associated with partnership agreements
• Benchmarking the success of external contracts
• Addressing the legal issues associated with public sector contracts
• Investing money saved back into frontline services

Mark Hucker, Head of Business Management, LG Group (CONFIRMED)

Meeting Cost Challenges through Real Collaboration

• 10 year, £1.9bn framework agreement to be shared between Lancashire County Council and 12 district councils within Lancashire
• Preserving front line services for districts through county wide efficiencies
• Full engagement of districts and other public authorities in Lancashire
• Authentic partnership model
• Potential trading opportunities through joint venture with BT

Ged Fitzgerald, Chief Executive, Lancashire County Council (CONFIRMED)

Effective Management through Outsourced Contracts and Suppliers

• Managing one of the public sector’s largest outsourced IT environments at HMRC
• The journey
• Re-shaping and renegotiating current contracts – what has been done to make the process more efficient?
• Working in partnership

Mark Hall, Director of Information Technology, HMRC (CONFIRMED)

Closing Morning Panel Debate

• Outsourced back office provision to achieve transformational efficiency targets
• Outsourced training and managed learning services
• Placing contracts out to tender to exploit competitive advantage
• Outsourcing NHS ICT provision - a managed service to significantly drive down costs and deliver benefits to both IT users and patients
• The outsourcing of a range of services to achieve efficiency savings at local level
• Improving police services through innovative outsourcing and partnership agreements
• Creating a multi agency shared services agreement
• Outsourced facilities management - increased efficiency, achieve energy reduction targets, use less space, comply with statutory requirements, reduce costs and improve standards

Panel members:

David Finch, Deputy Leader and the Cabinet Member for Finance and Transformation Programme, Essex County Council (CONFIRMED)

Mark Hall, Director of Information Technology, HMRC (CONFIRMED)

Ruth Ormsby, Director Shared Services, Department of Health (CONFIRMED)

Emma Watkins, Head of Public Service Policy, CBI Public Services Directorate (CONFIRMED)

Ged Fitzgerald, Chief Executive, Lancashire County Council (CONFIRMED

Coffee and Networking

Seminar Session One

For seminar session information, please click here

Lunch and Networking

Seminar Session Two

Coffee and Networking

Achieving Real Value for Money for Citizens in Outsourcing Deals

• The role of the National Audit Office in effective scrutiny of public sector outsourcing deals
• Benchmarking success – providing models to the public sector on how to measure the success of outsourced contracts
• Creating a business case for outsourcing: risk management and assessing real term cashable savings
• Whole life costing to achieve VFM over the life time of the outsourced contract
• Has the Operational Efficiency Programme Final Report opened up the public sector to outsourcing of non-core function to achieve VFM?
• Ensuring that the public sector share best practice in outsourcing – contract management techniques that can be shared amongst procurement professionals
• Guaranteeing open and fair competition when tendering public sector contracts
• Data security and protection of sensitive information when outsourcing public sector work
• Improving public sector customer management through outsourcing client service functions
• The Performance Management Framework – visions for the future

Keith Davis, Director, Cross Government and Efficiency Practice, National Audit Office (CONFIRMED)

Cementing the Commercial, Community and Government Sectors to the Big Society: Adding Value, Resource Efficiency and Job Creation

• During the past 50 years the distinctive elements of each role - government, community, and commercial - have been blurred
• Demands for public services outstrip government capacity to pay for the level of service required
• The new reality demands that unless all services achieve an average 25-40% net saving, there is no long term solution that benefits all three arms of civil society
• Defining the public benefit will need to be the core determining factor of whether a business, charity or government office stays in existence
• Any payment provided to an individual, organisation or government office will need to be accompanied by verifiable evidence that the payment is justified

Roy O'Shaughnessy, Chief Executive, Careers Development Group (CONFIRMED)

Outsourcing a Range of Services across DWP to Deliver Cost Savings and Improved Service Delivery

• Outsourcing to meet key efficiency savings outlined in the OEP in back office, IT and property functions
• The benefits of having long term outsourced contracts for Information Technology and Estates Services
• Managing Suppliers – making sure that long-term suppliers can react to the ever changing needs of the DWP’s service delivery
• The Work Programme – outsourcing of employment services to delivered sustained employment and reduce costs for the DWP and Job Centre Plus
• Procurement and Legal Issues in outsourcing
• Ensuring open competition for all private sector suppliers to government contracts
• Ensuring legal and technical aspects are properly understood to get the best VFM and service from outsourced government contracts
• Further plans for outsourcing of DWP services – benefit administration and distribution?

David Smith, Commercial Director, Department for Work and Pensions (CONFIRMED)

Reducing telecom expenses by eliminating waste

• Who is Quickcomm?
• What is Telecom Expense Management
• The benefits of ROI
• How does it work?

Mark Evans, Founder of Quickcom and MD Emea (CONFIRMED)

Doing more and better for less: The role of social enterprise in the delivery of public services

• Social enterprises can lead to more effective and more efficient service delivery
• Designing and tailoring services around the needs of an individual and place
• A procurement system that supports rather than hinders innovation
• Access to finance is a key factor in ensuring the continued growth of the social enterprise sector
• Is the future of social innovation in the private sector or can social enterprise go it alone?
• Big Society - a much larger role for social enterprises in the delivery of public services

Ceri Jones, Head of Policy and Research, The Social Enterprise Coalition (CONFIRMED)